Home Home Home Home Home Home Home Home  

What others say about us

We are committed to providing only the highest standards of care to support our Residents' independence, dignity, security and quality of life. We form lasting bonds with our Residents and their family members and many relatives, having lost a loved one who has been a Resident in our Home, have been kind enough to write offering their thanks for the care we provided.

Among the comments we have been deeply moved to receive are these:

'A Big thank you for all the love, care and kindness you give.
Best wishes'
     
'A big "Thank You" to you and your team for looking after and caring for Dad so well.
All the best'
     
'Dear Sue and the wonderful staff at Grove Mount. We would like to thank you all for your care and attention you gave to Dad nothing was too much trouble for you, day and night, we really appreciated your loving care.
Dad was so lucky when ......... suggested Grove Mount for respite care.
Day was happy in his time with you all.
As ...... said "Home not a Home" Endless thanks'
     
'We are all extremely happy with the way Mum is being looked after, as is she. Aside from her memory lapses she has that "young girls" laughter back in her voice - excellent !
Recently she told me how glad she was that "I found there was room available ! (after all my reasearch and insistance upon her moving)'
     
'I enclose a cheque as a donation in memory of a special gentleman Mr .......... recently deceased.

Thank you for the care and comfort ....... received in Grove Mount - may you continue your good work making more of our mature generation contented and safe.'
     
'Believe it or not , it was one year ago today since ..... came to live in Grove Mount. We will never forget the kindness and care which she received in your care and often speak of you and your colleagues. We do intend to call in and say hello, but I am still a little sensitive on the subject of losing mum. The best saying I have come across is !Sometimes memories fall out of my eyes and roll down my cheeks!. ........ and I send our best wishes to you and the Grove Mount team -'
     
'Dear Sue & Staff, A huge thank you to everyone for the compassionate car you showed Mum during the past 91/2 years. Your patience and understanding have been wonderful. Nothing seemed to be too much trouble for the girls to do to help Mum, and all I can say again is agreat big thank you from all the family. Warmest regards.'
     
'Dear Sue, The caring advice which you have offered in helping mum to settle into Grove Mount has been invaluable. After four years of acting as mum's carer, it could have been very difficult to relinquish our role, However, the relationship which you have established, together with personal attention to detail has made the transition a smooth and trustworthy one.'
     
'With many thanks for your kind and loving treatment of my mum whilst she was in your care. She could not have been in a better place.'
     
'My aunt, M******* was a Resident in Grove Mount Residential Home until she was admitted to hospital at the end of the year. She'd been there for two years since she became unable to look after herself. I would like to thank all the staff for looking after her so well and making it a home from home for her. I visited her infrequently, as my personal circumstances have been restrictive, but always felt welcome and that I was entering a large but loving family environment. I'm sure that my aunt wasn't an easy, co-operative member, but I felt Mary and all the staff loved her, for the glimpse into the past of nursing that M******* gave them. Their feelings became obvious to me, promising that they'd pop over and see her when sadly I had to move her to a nursing home.'
     
'Please take this letter as my testimonial as to the way I***** was looked after whilst in the care of Grove Mount.
During her 2 1/2 years as a Resident she was cared for in a very digniified and caring way.
The staff could not have been kinder to her and at all times her needs were catered for. Lots of little extras appeared to be done for her which I always noticed.
The staff were very attentive not only to I*****, but to myself thus creating a very homely atmosphere.
Please extend my sincere thanks to all of your staff for the compassionate care she received thereby enabling I***** to live life to 100 years.'
     
'Thank you and all your staff for the friendly, kind care you gave to Auntie D* whilst she was with you.
Although she grumbled a bit she did appreciate the care and kindness she received and I think there was a spell where she was happier than she had been for many years in her own home.
Please pass on our best wishes to your staff and also to the firends she made amongst the other residents.'
     
'I should like to put on record how grateful I am for your and your staff''s continuing, compassionate care for my mother over the past eight years.
You all go "the extra mile" in your care; and whatever time of day I come to visit Mum there is always a friendly, cheerful atmosphere.
Mum really is very lucky to have found such a homely place.'
     
'Dear Mary and all members of staff.
Our grateful thanks for the wonderful care you gave to A** and the kindness you showed to us as a family. We always felt welcome when we visited her. On the days when we couldn't visit, we had peace of mind knowing that she was being well looked after.'
     
'...a huge thank you to you the manager and all your team at Grove Mount who looked after Mum so very well during her time with you....not only was she looked after in a most professional manner but also with a great deal of compassion and dignity which meant so much to her and to all of us in the family....we all appreciated that her final two years were made as comfortable for her as they could possibly have been.'
     
'...thank you all again for the amazing care that you took of my aunt...You were all amazing and I will forever remember you all.'
     
'Mum enjoyed and was truly delighted with her last couple of years in the Home whilst we as visitors appreciated immensely how we were all treated.'
     
'Moving to Grove Mount was one of the best decisions Mr J**** ever made. He took on a new lease of life after he arrived. The staff not only cared for him brilliantly but also became his friends and Grove Mount became his home. There is no doubt...that without that care and attention he would not have reached his 100th birthday.'
     
     






[HOME] [ABOUT US] [NEWS & EVENTS] [ACCOMMODATION] [AMENITIES] [SOCIAL ACTIVITIES] [COMMENTS] [CONTACT US]